Providing good customer service is likely one the most important factors in running a successful and profitable business. Without it a business may do well for a while, or simply sputter along, but eventually a business that treats their customers poorly will suffer. In this lesson we’ll look at how to provide and understand the benefits of customer satisfaction, better communication, dealing with challenging customers, feedback, and continual improvement. You’ll learn the following.
- The benefits of customer satisfaction and better communication.
- How to deal with challenging customers.
- Using feedback to continually improve.