17 Managing Client Expectations

Welcome to – Managing Client Expectations. When a client has a complaint, it is generally because an expectation has not been met. And if staff members aren’t trained to properly address complaints, a client could become confused or angry. In this module, we’ll...

28 Maintaining Complete Job Files

Welcome to Maintaining Complete Job Files. Maintaining paperwork and computer files may not be the most exciting part of weatherization, yet it is necessary to remain in compliance and to tell the story of an agency’s great work. If you would like to follow along,...