by John Krigger | Aug 1, 2022
Welcome to – Managing Client Expectations. When a client has a complaint, it is generally because an expectation has not been met. And if staff members aren’t trained to properly address complaints, a client could become confused or angry. In this module, we’ll...
by John Krigger | Aug 1, 2022
Welcome to Maintaining Complete Job Files. Maintaining paperwork and computer files may not be the most exciting part of weatherization, yet it is necessary to remain in compliance and to tell the story of an agency’s great work. If you would like to follow along,...
by John Krigger | Aug 1, 2022
(0.5CEU) Welcome to The Basics of Multifamily Weatherization. Incorporating low and mid-rise multifamily buildings into your production can offer opportunities to expand your program and serve many additional clients. In this module, you will explore the resources and...
by John Krigger | Jul 31, 2022
(0.5 CEUs) Welcome to “Identifying Work Quality Issues.” In this module, we’ll practice determining the root cause of work quality issues. Creating a system to identify and evaluate such issues forms the bedrock of a continuous improvement process for your program. If...
by John Krigger | Jul 31, 2022
(0.5 CEU) Welcome to Managing Subcontractors. [pause] In this module, we’ll learn how to respond to common issues with subcontractors through effective communication and subcontracts. To comply with program requirements and ensure high-quality work is performed, WAP...
