17 Managing Client Expectations

Welcome to – Managing Client Expectations. When a client has a complaint, it is generally because an expectation has not been met. And if staff members aren’t trained to properly address complaints, a client could become confused or angry. In this module, we’ll...

28 Maintaining Complete Job Files

Welcome to Maintaining Complete Job Files. Maintaining paperwork and computer files may not be the most exciting part of weatherization, yet it is necessary to remain in compliance and to tell the story of an agency’s great work. If you would like to follow along,...

29 Basics of Multifamily Weatherization

(0.5CEU) Welcome to The Basics of Multifamily Weatherization. Incorporating low and mid-rise multifamily buildings into your production can offer opportunities to expand your program and serve many additional clients. In this module, you will explore the resources and...

27 Identifying Work Quality Issues

(0.5 CEUs) Welcome to “Identifying Work Quality Issues.” In this module, we’ll practice determining the root cause of work quality issues. Creating a system to identify and evaluate such issues forms the bedrock of a continuous improvement process for your program. If...

26 Managing Subcontractors

(0.5 CEU) Welcome to Managing Subcontractors. [pause] In this module, we’ll learn how to respond to common issues with subcontractors through effective communication and subcontracts. To comply with program requirements and ensure high-quality work is performed, WAP...