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(0.5 CEUs) Welcome to “Identifying Work Quality Issues.” In this module, we’ll practice determining the root cause of work quality issues. Creating a system to identify and evaluate such issues forms the bedrock of a continuous improvement process for your program. If you would like information on how to navigate this course, select the Navigation Tutorial button. Otherwise, select the forward arrow to begin.
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To get started, make sure your audio is turned on. This learning experience is primarily audio-driven. To move backward and forward in the module, select the next and back arrows. Want to see something again? Select the refresh button. Need to pause the module? Select the play/pause button. You can also navigate to a different section in this course by selecting the menu tab at the top of the screen.
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Course Objectives

  • By the end of this course, you should be able to:
  • Describe how work quality is measured,
  • Determine the source of a quality control finding,
  • List commonly found quality issues,
  • And, Differentiate between the oversight roles of federal, grantee, and subgrantees.