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(0.5 CEU) It’s a Deferral, What Next? Welcome. In this module, we’ll explore a range of challenges – and solutions – that WAP Administrators face when dealing with applicants who may need to be deferred. We will practice determining when a deferral is necessary and how best to support clients through the process. If you would like information on how to navigate this course, select the Navigation Tutorial button.
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Course Objectives

By the end of this course, you should be able to:

  1. Identify common conditions that trigger a deferral under WAP rules,
  2. Describe when the decision to defer can be made by the subgrantee,
  3. Draft a compliant deferral notification,
  4. Educate clients who decline cost-justified major measures on how to proceed,
  5. And, locate external resources to assist a client so that weatherization can be resumed.